Privacy Policy

HTZ Fiber
Last Updated: May 24, 2026
Effective Date: May 24, 2026

HTZ Fiber (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit htzfiber.com (the “Site”) or interact with us through forms, advertisements, phone calls, or other communications.

HTZ Fiber operates as a marketing and authorized retailer platform of Hi-Tech Zone LLC. We help customers explore and connect with internet, fiber, TV, and communication service options offered by participating third-party providers. We do not own or operate internet network infrastructure and do not directly provide telecommunications services through this website.

By accessing or using the Site, you agree to this Privacy Policy. Please also review our Terms of Service. If you do not agree, please do not use the Site.

1. Information We Collect

A. Information You Provide to Us

We collect personal information that you voluntarily provide when you fill out forms, request availability, apply for employment, or contact us. This may include:

  • Full name
  • Email address
  • Phone number
  • Service or mailing address
  • Information related to your service inquiry, application, or selected offer
  • Consent records, including whether you agreed to be contacted and when

We do not collect payment information, Social Security numbers, or require user account passwords through this website.

B. Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect certain technical information, such as:

  • Browser type and device type
  • IP address
  • Pages visited and interaction data
  • Referring URLs and general usage information
  • Date and time of access

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and service requests
  • Check service availability and connect you with participating providers
  • Facilitate referrals for eligibility review and enrollment
  • Communicate with you about services, offers, updates, and next steps
  • Improve website performance, functionality, and user experience
  • Support marketing, advertising, and remarketing efforts
  • Maintain compliance, recordkeeping, and quality assurance
  • Review employment applications and related communications

HTZ Fiber acts solely as a marketing and referral partner. We do not process or submit service orders directly through this website. Service providers complete all orders through separate provider-approved systems. Final service qualification, account setup, billing, and service delivery are handled exclusively by the selected provider.

We do not sell or share your personal information for monetary consideration or cross-context behavioral advertising as defined under applicable law.

3. Communications & Consent

By submitting your information on the Site, you provide express written consent to be contacted by HTZ Fiber and its authorized partners regarding internet, fiber, TV, and related service offerings.

This contact may include:

  • Phone calls, including automated or prerecorded calls where permitted by law
  • Text messages (SMS/MMS)
  • Email communications

These communications may be used for marketing, service-related updates, and enrollment purposes. Consent is not a condition of purchase. Message and data rates may apply.

You may opt out of marketing communications at any time by following unsubscribe instructions, replying STOP to text messages where applicable, or contacting us directly.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Analyze website traffic and usage patterns
  • Improve functionality and user experience
  • Support advertising and remarketing campaigns

Third-party tools, such as analytics and advertising platforms, may also use cookies or similar technologies. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly if disabled.

We disclose how we respond to “Do Not Track” signals in accordance with applicable law.

5. How We Share Information

We may share your personal information with:

  • Participating third-party service providers to fulfill your request and facilitate service qualification and enrollment
  • Vendors and service providers that support website operations, analytics, marketing, communications, or hosting
  • Legal authorities when required to comply with applicable laws, regulations, legal process, or enforceable governmental requests
  • Successors in connection with a merger, acquisition, reorganization, or sale of assets, where permitted by law

We do not share personal information with third parties for their independent marketing purposes without your consent.

6. International Transfers

If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where we or our service providers operate. By using the Site, you consent to such transfers.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.

California Residents (CCPA/CPRA): If you are a California resident, you may have the right to:

  • Request to know what personal information we collect and how it is used
  • Request access to or deletion of your personal information
  • Request correction of inaccurate information
  • Opt out of the sale or sharing of personal information (note: we do not sell or share personal information as defined by applicable law)
  • Limit the use of sensitive personal information, where applicable

To exercise your privacy rights, please contact us using the information below. We may need to verify your request before responding.

8. Your Choices

You may:

  • Opt out of marketing emails by clicking “unsubscribe” in any email
  • Opt out of text messages by replying STOP, where applicable
  • Request access, correction, or deletion of your information
  • Disable cookies through your browser settings

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. This may include retaining consent records, inquiry details, and related contact information for compliance and business purposes.

10. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

The Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:

HTZ Fiber
3634 Euclid Avenue, Suite 8
Cleveland, OH 44115
P: 888-556-7493
Email: [email protected]
Website: htzfiber.com