Privacy Policy

HTZ Fiber
Last Updated: February 10, 2026

1. Introduction

HTZ Fiber ("we," "us," or "our") is committed to protecting the privacy of our subscribers. This Privacy Policy describes how we collect, use, disclose, and secure information in connection with our high-speed internet, voice, and related services (the "Services") and our website htzfiber.com. By using our Services, you consent to the practices described herein.

2. Information We Collect

A. Information You Provide to Us

When you subscribe to HTZ Fiber, we collect:

  • Contact Information: Name, email address, phone number.
  • Service Location: The physical address where the Service is installed.
  • Billing Information: Credit card, debit card, or banking information (processed via secure third-party payment processors).
  • Account Credentials: Usernames, passwords, and security questions.

B. Information Collected Automatically

To provide the Service, our network systems automatically collect:

  • Network Metrics: Bandwidth usage, packet loss, latency, and connection uptime.
  • Equipment Data: MAC addresses, device types, and status of the Optical Network Terminal (ONT) and Router provided by us.
  • Technical Logs: IP addresses assigned to your account and the duration of your connection sessions.
  • Wi-Fi Telemetry: If you use our "Whole-Home" or "Unbreakable" Wi-Fi hardware, we collect telemetry data (signal strength, device connectivity) to optimize network performance.

C. Traffic Information

DNS Queries: HTZ Fiber does not store records of the specific websites (URLs) you visit or the content of your communications (emails, files) for marketing purposes.

Traffic Management: We monitor the volume and protocol type of traffic (e.g., HTTP, FTP) solely for reasonable network management, security, and planning.

3. How We Use Your Information

We use your information to:

  • Provide and Improve Services: Including installation, maintenance, and network optimization.
  • Billing and Collections: To process payments and recover debts.
  • Communication: To send you service alerts, firmware updates, and billing notices.
  • Security: To detect and prevent fraud, abuse, and security incidents (e.g., DDoS attacks).
  • Compliance: To satisfy legal requirements, such as CPNI rules and tax reporting.

4. Information Sharing and Disclosure

We do not sell your Personal Information to third parties. We share information only as follows:

  • Service Providers: With vendors who perform services on our behalf (e.g., payment processing, equipment shipping, customer support platforms). These vendors are contractually bound to protect your data.
  • Affiliates: With our parent companies, subsidiaries, or joint venture partners for business administration.
  • Legal Requirements: When required by law, subpoena, court order, or to protect the safety of our subscribers and the public.
  • Business Transfers: In connection with a merger, sale of assets, or bankruptcy, customer information may be transferred as a business asset.

5. CPNI Rights (Voice Subscribers)

If you subscribe to our Voice services, federal law protects your "Customer Proprietary Network Information" (CPNI). We do not share your CPNI with third parties for their independent marketing purposes without your approval. You have the right to restrict our use of CPNI for marketing our own non-communications services.

6. Data Security

We employ administrative, technical, and physical safeguards designed to protect your information. However, no internet transmission is completely secure. We cannot guarantee the absolute security of your data.

7. Data Retention

We retain your personal information only as long as necessary to provide the service and to comply with legal obligations. Once your account is closed, we remove or anonymize personal data within a reasonable period, except where we must retain it to meet regulatory, tax, or accounting requirements.

8. Your Choices

You can opt out of marketing communications at any time (e.g., by clicking unsubscribe links or contacting us). You may also access, update, or delete much of your personal information through your account portal or by contacting us.

9. Third-Party Links

Our Services may link to third-party websites (e.g., gift card partners). We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Policy Updates

We may update this Privacy Policy as needed. Material changes will be posted on our website with a new effective date and, where required by law, we will notify you. Continued use of our services implies acceptance of the revised policy.

12. Contact Us

For questions regarding this policy, please contact us at:

HTZ Fiber
3634 Euclid Avenue, Suite 8
Cleveland, OH 44115
P: 888-556-7493
Email: [email protected]
Website: www.htzfiber.com