Terms of Service

HTZ Fiber
Effective Date: May 9, 2026

HTZ Fiber is a marketing and authorized retailer platform that helps customers compare and connect with internet, fiber, TV, and communication service providers available in their area. HTZ Fiber does not own or operate internet network infrastructure and does not directly provide telecommunications services.

By accessing or using our website, submitting your information, or communicating with our representatives, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use this website.

1. About HTZ Fiber

HTZ Fiber operates as a brand and marketing platform of Hi-Tech Zone LLC (“Company,” “we,” “our,” or “us”). We help customers explore available service options from participating third-party providers based on service availability, location, and customer preferences.

Available providers may include companies such as:

  • AT&T
  • Frontier Communications
  • Spectrum
  • DIRECTV

Provider availability, pricing, speeds, promotions, and installation terms may vary by location.

2. Service Availability

HTZ Fiber does not guarantee service availability at every address. Service options displayed on our website are based on information provided by participating service providers and may change without notice.

Final service qualification, installation approval, pricing, and activation are determined by the selected provider.

3. Orders, Applications, and Enrollment

By submitting your information through our website or forms, you confirm that the information you provide is accurate and complete to the best of your knowledge.

You authorize HTZ Fiber to share your information with participating third-party service providers for service qualification, enrollment, and related follow-up. HTZ Fiber does not process or submit service orders directly through this website. All service enrollments are completed through provider-approved systems.

Submitting your information does not guarantee approval, installation, or activation of service. All final decisions are made by the selected provider.

4. Customer Consent to Contact

By submitting your phone number or contact information through our website, forms, advertisements, or representatives, you authorize HTZ Fiber and its authorized partners to contact you regarding internet, fiber, TV, and related service offerings.

You agree that contact may occur through:

  • Phone calls
  • Text messages
  • Email communications
  • Automated or prerecorded communications where permitted by law

Consent is not a condition of purchase. Message and data rates may apply where applicable.

5. Call Recording & Quality Assurance

Calls with HTZ Fiber representatives may be monitored or recorded for:

  • Quality assurance
  • Training
  • Compliance
  • Customer support purposes

6. Third-Party Providers

HTZ Fiber acts as a marketing and sales platform connecting customers with third-party service providers. Any internet or TV service agreement entered into by the customer is ultimately between the customer and the selected provider.

HTZ Fiber is not responsible for:

  • Provider outages
  • Billing disputes
  • Installation delays
  • Speed variations
  • Service interruptions
  • Provider policy changes

7. Pricing & Promotions

All pricing, promotional offers, and service descriptions displayed on this website are subject to change without notice and may vary by provider, location, and eligibility.

Any promotional pricing, discounts, or special offers may require qualification and are not guaranteed until confirmed by the selected provider at the time of enrollment.

8. Payments & Billing

HTZ Fiber does not bill customers for internet, fiber, TV, or related connectivity services. All billing, payment processing, account management, and service-related charges are handled directly by the selected service provider.

Any billing questions, payment disputes, or account issues must be directed to the provider responsible for your service.

9. Website Information

We work to keep all information accurate and current; however, promotions, pricing, and provider availability may change at any time without notice.

10. Privacy

Customer information submitted through HTZ Fiber may be used to:

  • Verify service availability
  • Contact customers
  • Process orders and referrals
  • Improve customer experience
  • Maintain compliance and quality assurance

Please review our Privacy Policy for additional information regarding data usage and protection.

11. Intellectual Property

All content on this website, including logos, text, graphics, branding, and design elements, is owned by HTZ Fiber, Hi-Tech Zone LLC, or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any website content without prior written permission, except as permitted by law.

12. User Conduct

When using this website, you agree not to:

  • Use the site for unlawful or fraudulent purposes
  • Submit false, misleading, or incomplete information
  • Attempt to gain unauthorized access to our systems or data
  • Interfere with the proper operation or security of the website

13. Disclaimer of Warranties

This website and the information, tools, and services provided through it are offered on an “as is” and “as available” basis.

To the fullest extent permitted by law, HTZ Fiber makes no warranties, express or implied, regarding the accuracy, reliability, availability, or suitability of the website or any information displayed on it.

14. Limitation of Liability

To the fullest extent permitted by law, HTZ Fiber and Hi-Tech Zone LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or any services offered through it.

HTZ Fiber is not responsible for service interruptions, provider performance, installation issues, pricing errors, availability changes, or disputes between customers and third-party providers.

Your use of this website and any reliance on information provided through it is at your own risk.

15. Termination

HTZ Fiber reserves the right to restrict, suspend, or terminate access to this website or related services at any time, with or without notice, if we believe these Terms have been violated or if necessary to protect our business, users, or partners.

16. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms or your use of this website shall be handled in accordance with applicable law in Ohio.

17. Changes to These Terms

HTZ Fiber may update these Terms from time to time. When we do, we will revise the effective date shown at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

18. Contact Information

If you have any questions about these Terms, please contact us at:

HTZ Fiber
3634 Euclid Avenue, Suite 8
Cleveland, OH 44115
P: 888-556-7493
Email: [email protected]
Website: htzfiber.com